Refund policy

Refund & Exchange Policy

Due to the nature of our mystery scoop products, all sales are final. We do not accept returns or offer refunds on scoop orders — every cup is curated specifically for you based on your preferences, which means we can't resell or restock returned items.

However, we want every customer to love their scoop. If something isn't right, we've got you.

Damages and issues Please inspect your order upon arrival and contact us within 30 days of receiving it if any item is defective, damaged, or incorrect. We'll evaluate the issue and make it right. You can reach us at support@theequestrianscoop.com.

Replacements & exchanges If your order arrives damaged or there's an issue with your items, we'll offer a replacement or exchange at our discretion. Please contact us at support@theequestrianscoop.com with your order number and a photo of the issue.

Non-returnable items As all mystery scoop orders are custom-curated, we are unable to accept returns or issue refunds on any scoop tiers, add-ons, or gift cards.

Custom Bead Horse Head orders Custom orders are non-refundable once production has begun. If there is a defect or error on our part, we will remake your order at no charge.

Questions? Contact us anytime at support@theequestrianscoop.com — we're happy to help.