Shipping policy
SHIPPING POLICY
PROCESSING TIMES All orders are processed within 3-5 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Please note that mystery scoop orders may require additional processing time during high-demand periods such as launches and sales events. We appreciate your patience!
SHIPPING RATES & DELIVERY TIMES We offer the following shipping options for domestic orders within the United States:
- Standard Shipping: $7.00 — estimated 7-10 business days
- Free Shipping on all orders over $150
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location and carrier delays.
At this time, we ship to addresses within the United States only.
ORDER TRACKING Once your order has shipped, you will receive an email with your tracking number. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
LOST OR DELAYED PACKAGES We are not responsible for packages lost, stolen, or delayed by the carrier once they have been handed off for shipment. If your package appears lost, please contact us at support@theequestrianscoop.com and we will do our best to assist you in resolving the issue with the carrier.
INCORRECT SHIPPING ADDRESSES Please ensure your shipping address is correct at checkout. The Equestrian Scoop is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@theequestrianscoop.com — we will do our best to update it before your order ships, but we cannot guarantee changes can be made once an order is in processing.
DAMAGED ORDERS If your order arrives damaged, please contact us within 30 days of delivery at support@theequestrianscoop.com with your order number and photos of the damage. We will work with you to make it right.
CONTACT US For any shipping questions, reach out to us at support@theequestrianscoop.com.